Available
ServiceNow
Incidents and knowledge articles.
ServiceNow is the ITSM record. The workspace indexes incidents and knowledge articles for the emails you declare. ServiceNow ACLs are not copied in this version.
It understands
- Incident short description and body
- Knowledge articles
It can
- Connect with instance URL and an integration user
- Search incidents next to mail
Ops incidents sit next to the wiki instead of only in ServiceNow.